Horrible services

I submitted a claim on the 16th of September and paid the access fee on Sunday the 20th of September 2020. I forwarded the proof of payment on Sunday. I called Finrite on Monday (21st September 2020) who told me that that the money is not reflecting on their accounts and that was the case for the entire week. On the 27th of September, I again called them and they told me that they don't have Samsung S9 but they are offering a Samsung note 10 and we finalised everything only to be told that that offer was above what am insured for. I had to wait again for them to find out which option does their supplier have. I was then offered a Samsung S10 dual sim and the order was placed. After 3 days of waiting I called again to check up the progress only to find out that the order was not place. After 4 weeks of waiting and not even receiving feedback unless I called. When I contact the call centre I keep on getting different information. Your service is horrible and you wait 10-15 min for your call to be answered.