horrible service waiting forever for an insurance replacement

<p>I have been waiting since 3rd of June for my tablet insurance claim. It was only approved a few weeks ago after i had to continuasly call their call centre to complain. It was escalated to the complaints department. After paying the access fee the person who I was dealing with tried to force me to take the cheapest Samsung tab that is no where close to the one I had after I asked soo many times and on e-mail to choose a replacement tablet in-store. </p> <p>The person in their so called complaints department never got back to my e-mail after I said no matter how many times they send the features it Will not change the fact that I would like to buy a tablet to same value as the one I had. </p> <p>They have never had problems when collecting premiums from my bank and I have paid the access fee they required, but now I have to run around for them to replace my tablet .</p> <p>I have just tried to call their call centre now and the consultant told me that speaking to a manager wouldn't make a difference after I asked to speak to a manager. She kept me on hold for 5min until I ran out of airtime. These people are really robbing me of my time and money.</p>