Horrible Service Lacking Efficiency

To whom it may concern

My cellphone claim was approves on 02 / 11 /2020 and cellphone was ordered 03 /11 / 2020 , it's been such an inconvenience because we could not choose a device in store as normal but it now has to be ordered and couriered after having to pay the excess into a standard Bank account, yesterday 05 / 11 / 2020 I wanted to track my phones where abouts and the staff at Finrite was clueless saying it's out of their hands but their team leader can assist with following up / tracking it I sent an email to the team leader *** and no response all I can say is that the service delivery at Finrite is shocking and want to bring this to the bosses attention.

Oscar Hendricks / Carol Hendricks ***