Horrible service at Finrite Administrators

On the 18th of September 2020 I lost my laptop that was insured with Edgar's. Till this day I haven't gotten my claim, they kept 'processing' and promising to 'escalate' it until one of their consultants gave me options on which laptop they have, they did not have the one I had insured. I was not happy with their options and their consultant said they could give me the amount that I was insured for and that they'd pay in the next 14 working days. I called them back and they claimed that the insurance was canceled on the 9th of December! Which was far from the truth.

This company has the worst customer service. When you need to be in contact with them you are on hold for 20+minutes. After holding for so long they will drop the call, that happened more than 20 times in the claims process even when I was making the call in store THEY WILL DROP YOUR CALL and they will not get back to you. Even management staff drop calls in the middle of a conversation! To top iit all off they will terminate your contract without your consent or knowledge when they see that you aren't giving in to their nonsense.

Having spent more than R1500 on airtime trying to contact them, trying to claim for my lost laptop that I had been paying for its insurance for YEARS! you still will not get assistance. They are ******. Worst insurer EVER!