HORRIBLE SERVICE

In June I took out an insurance with these people and 3 days later I decided to cancel it. The lady I spoke to informed me that I will receive a message followed by an email to confirm my cancelation. And she informed me that whatever money they are going to debit they will then refund it seeing that I canceled in time. A month passed and still nothing was done and I was debited for the month of June and July. When I called again in July another guy helped me and informed me that my request for cancelation was sent through but was not actioned at all. Then he informed me the same procedure as the previous consultant and still nothing was confirmed with me. I am fed up with you guys I don't know whether you are running a **** or what but I want my money back and I am going to post on every social media if I have to because you are so ***********. Why must one go through a lot with you all the time. Vodacom must really look into this insurance of theirs because wow it is so out of order