LM
Lanyiwe M
1 reviews | Active since Dec 2019
31 Dec 2019, 16:37
Horrible Service
I have a cell phone insurance with Telkom , I made a claim for a lost phone on the 28 November , it was approved and I paid excess fee but to date I have not received any feedback from them .
I was called and offered a Huawei Y5 of which I was not happy with, basically they forced this phone down my throat, and they didn’t give a list of options to choose from. if I'm not interested in those options I'm willing to top up the amount to the value of the phone that I am interested in but to date Even that Huawei am still waiting for it 4 weeks down the line have been without a phone for a month and no one at Telkom or Finrite insurance care have been calling Finrite insurance and has been sent from Pillar to post without any Joy . I am very disgusted about the service I received, I spent the whole December without any form of communication , will NEVER ever recommend anyone to take insurance with Telkom. What was mean to be an easy process turned out to be a nightmare? To add salt on the wound they deducted premiums this month for something I don’t have. If I don’t receive my phone by Thursday morning I will go stage a sit in at any Telkom office or outlet
REF TC027422
Helpful (0)
Replies (11)0
Replies (11)LM
Lanyiwe M's updateReviewer Update
03 Jan 2020, 02:55I did mention on my previous email that I will go to the nearest telkom shop/outlet and today is the day. I am disgruntled with your company yet you had
LM
Lanyiwe M's update03 Jan 2020, 02:55
Reviewer Update
I did mention on my previous email that I will go to the nearest telkom shop/outlet and today is the day. I am disgruntled with your company yet you had
LM
Lanyiwe M's updateReviewer Update
03 Jan 2020, 02:56The
LM
Lanyiwe M's update03 Jan 2020, 02:56
Reviewer Update
The
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Lanyiwe M's updateReviewer Update
03 Jan 2020, 02:56LM
Lanyiwe M's update03 Jan 2020, 02:56
Reviewer Update
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Lanyiwe M's updateReviewer Update
03 Jan 2020, 02:57Mxm
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Lanyiwe M's update03 Jan 2020, 02:57
Reviewer Update
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Lanyiwe M's updateReviewer Update
03 Jan 2020, 03:01Mxm I'm
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Lanyiwe M's update03 Jan 2020, 03:01
Reviewer Update
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Lanyiwe M's updateReviewer Update
03 Jan 2020, 03:01I chant can't t eycven
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Lanyiwe M's update03 Jan 2020, 03:01
Reviewer Update
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Lanyiwe M's updateReviewer Update
03 Jan 2020, 03:02I
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Lanyiwe M's update03 Jan 2020, 03:02
Reviewer Update
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Finrite Administrators (no longer in business)'s replyOfficial
03 Jan 2020, 11:15Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply03 Jan 2020, 11:15
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
LM
From: Finrite Complaints [mailto:***]
Sent: Friday, 03 January 2020 4:34 PM
To: Laniwe Mhlana
Cc: Telkominsurance <***>; TelkomInsurance2 <***>
Subject: HP: 34038 TC027422
Lanyiwe M's updateReviewer Update
04 Jan 2020, 10:31So this is the response I get? I wanted to know what the payout amount is so i can top up to get the device i want. You can't offer one device that I don't want because it's worth my lost handset value. If I don't get the device that I want then make sure you get the exact device I had which is the p8 lite 2017.
From: Finrite Complaints [mailto:***]
Sent: Friday, 03 January 2020 4:34 PM
To: Laniwe Mhlana
Cc: Telkominsurance <***>; TelkomInsurance2 <***>
Subject: HP: 34038 TC027422
Good day Lanyiwe,
We hereby acknowledge the receipt of the complaint and have investigated the matter accordingly. It shows replacement option has been provide to you according to your handset value/band.
Please find the attached policy wording as it states
ii) TOTAL LOSS
At the insurer’s discretion we will replace the equipment subject to the maximum limit of indemnity as follows:- • with the same model; or • should the equipment no longer be available, we will replace with another model of the same or similar specification, value and availability at the time of indemnification.
• The insurer will not replace the equipment with another model if the equipment is still available
Herewith the complaint reference number:34038
Letlhogonolo Gaethuse| Customer Experience Agent
Finrite Administrators (Pty) Ltd
Finrite Administrators (Pty) Ltd
Constantia View Office Estate | Block3 |
Hogsback Ave | Quellerina | Randburg | 1709
P O Box 22524 | Helderkruin | 1733
LM
Lanyiwe M's update04 Jan 2020, 10:31
Reviewer Update
So this is the response I get? I wanted to know what the payout amount is so i can top up to get the device i want. You can't offer one device that I don't want because it's worth my lost handset value. If I don't get the device that I want then make sure you get the exact device I had which is the p8 lite 2017.
From: Finrite Complaints [mailto:***]
Sent: Friday, 03 January 2020 4:34 PM
To: Laniwe Mhlana
Cc: Telkominsurance <***>; TelkomInsurance2 <***>
Subject: HP: 34038 TC027422
Good day Lanyiwe,
We hereby acknowledge the receipt of the complaint and have investigated the matter accordingly. It shows replacement option has been provide to you according to your handset value/band.
Please find the attached policy wording as it states
ii) TOTAL LOSS
At the insurer’s discretion we will replace the equipment subject to the maximum limit of indemnity as follows:- • with the same model; or • should the equipment no longer be available, we will replace with another model of the same or similar specification, value and availability at the time of indemnification.
• The insurer will not replace the equipment with another model if the equipment is still available
Herewith the complaint reference number:34038
Letlhogonolo Gaethuse| Customer Experience Agent
Finrite Administrators (Pty) Ltd
Finrite Administrators (Pty) Ltd
Constantia View Office Estate | Block3 |
Hogsback Ave | Quellerina | Randburg | 1709
P O Box 22524 | Helderkruin | 1733
LM
Lanyiwe M's updateReviewer Update
14 Jan 2020, 14:18I'm really disgruntled with how you handle my claim and now I'll be going to the ombudsman. Just to cut the story short, I was then offered the Huawei Psmart 2019 because I did not want the Huawei Y5. I was told to pay R2000.00 as it is a shortfall amount from what my insurance covered in order for me to get the Psmart 2019, mind you I did that and R2000 is a lot of money and still no one cares to come back to me. I also want my 2months premiums refunded as I was paying for the services I do not have. if I do not get my phone by Thursday Afternoon I will definitely go to the Ombudsman, clearly that is the only language you'll understand
LM
Lanyiwe M's update14 Jan 2020, 14:18
Reviewer Update
I'm really disgruntled with how you handle my claim and now I'll be going to the ombudsman. Just to cut the story short, I was then offered the Huawei Psmart 2019 because I did not want the Huawei Y5. I was told to pay R2000.00 as it is a shortfall amount from what my insurance covered in order for me to get the Psmart 2019, mind you I did that and R2000 is a lot of money and still no one cares to come back to me. I also want my 2months premiums refunded as I was paying for the services I do not have. if I do not get my phone by Thursday Afternoon I will definitely go to the Ombudsman, clearly that is the only language you'll understand
LM
Lanyiwe M's updateReviewer Update
16 Jan 2020, 13:03So they decided not to respond, I guess the ombudsman is the only way to go so i can get whats rightfully mine...
LM
Lanyiwe M's update16 Jan 2020, 13:03
Reviewer Update
So they decided not to respond, I guess the ombudsman is the only way to go so i can get whats rightfully mine...