HORRIBLE SERVICE

I have never experience such poor service. It as if the agents don't know what they are doing too. I call them daily for follow up and till today I am told that they are ordering the phone. I am fed up, if you are not planning on replacing my phone please tell me so that I will know and stop wasting my time. You guys are truly terrible and wouldn't recommend you to anyone. your service is pathetic. You don't even update people on progress, we must call yall and when we do we don't get anything. You don't take the issues of the customers as a priority. Absolute horrible experience. Premiums are collected monthly with no efforts from your side however you can tell that we are bothering them when we submit claims. Please settle my claim so I can move on with other things in my life.