Horrible Insurer in the world (Mediocre service)

I have claimed my lost phone in December 2019, and still no delivery even as yet. I call everyday and wait at least 15 min before I get passed to the available agent. I always get the same feedback that I will only get my phone after a supplier has attended to the order that they raised. I still pay every month with no cost incurred. I have had enough with this service provider. Everything is just so not making sense with these people.