Horrible Insurance Company, Avoid

I handed in my Iphone 7 plus for repairs more than 21 days ago. I was informed by Telkom that the process should not take any more than 21 days and yet this does not seem to be true. Furthermore I am very dissatisfied and disappointing with the service I have received from your company. I am not getting any updates on when my phone will arrive and I was also not informed that you intend on providing a brand new phone. I have paid the excess fee and sent proof of payment. I had to call in myself personally to get confirmation that you have received.

If I could give this company a zero star rating I would!!!