HORRIBLE CUSTOMER SERVICE I EVER GOT

I put through a claim with Finrite on the call Centre on 21 April 2021. I gave them all the information when I put in my claim. Nothing was missing. I was told to expect an sms but I didn't have any communication. I then called on the after some weeks , and i was told that i have to pay premiums off which I always do that, I still not heard anything so I called 5 times but never got through because I was on hold for at least more than 10 times a day without luck . I called again on Friday 18th but still no luck, so their customer service is poor they don't care about people but just chowing their monies . Can I just please get my phone fixed or get all my premiums back because they didn't get what I was paying for and an explanation as to what is going on.