HORRIBLE CUSTOMER SERVICE FROM FINRITE INSURANCE ADMINISTRATORS

I would like to share my horrid experience with finrite insurance administrators. i submitted my cellphone insurance claim to them 4 weeks ago.A week after that thEY sent me an sms to pay an access ammount of R500 which i paid the same day via STD bank. i did not get any feed back from them after that, a week later i decided to call them and they said my claim was approved i must wait for the dealer to call me and make an arrangement to deliver the phone. i gave them another week and there was no call.Every time when i call them the call centre agent i speak to promises me to get the call before the end of the day from the dealer and that they have given my details to the manager this has been going on for the past two weeks.