Highly disappointed customer

I am truly disappointed with the service I am recieving from Finrite insurers. In September 2019 I sent my first phone for repairs and it only came back the 2nd 0f November 2019, a month later. What makes me mad is that after all that time you my phone came back with a battery life that is very short (it literally takes about 5 min when it is at 50% for the battery to finish) and the touch pad is not working.

I also sent my second phone for repairs, RAM couriers collected it from my place on the 10th of October 2019 and today I have not even recieved a phone call to inform me as to what is going on with my phone as I believe it should be back by now. Each time I phone the call centre all they say that it is still going through assesment to assess the damage and they will email me as to how much excess I need to pay and today no one has contacted me. I am not sure why it is taking this company a whole month to assess a damage on my phone. I doubt I will ever insur with this company again. The service they provide is very very poor.