Highly annoyed

I called Finrite today because i got an sms that my debit order did no go through. The first consultant (Mathidiso Mkhwa****) i got through to avoided the call for more than 5 minutes and when i address this with her she flat right dismissed the situation and gave me attitude on the call. After asking for my ID number and me giving it to her 4 times she transfers the call to switchboard and was put through again to the call centre and my call the second time around was answered by Elanor. I asked her to request for the debit order to be processed again as I had though the debit order would come off on 1 July seeing that the 30 June was a Sunday. She proceeded to tell me that couldnt be done and that i needed to wait for my next debit order which will only come off at the end of July. I requested to speak to a supervisor and was put on hold for a number of minutes and call was dropped. My third attempt I spoke Zanele and requested to speak to a supervisor and was told that he supervisor was on lunch and the only other supervisor available was on a call. While typing this complaint i have been on hold for more than 15 minutes waiting to speak to a supervisor. Now tell me is this fair to you customers? Why can I not request for my debit order to be reprocessed? What if something happens to my phone this month that you refusing to cover me for?? This is pathetic service from your staff, You need to hire more competent staff.