Hide and seek

I did not want to do this but due to the service I have received from Finrite it's not pleasant at all.I had my 1st phone insured was a Samsung j5 prime that phone got lost,I was sent a replacement phone which is a Samsung a3 by Finrite I sent them a invoice page ,which have the emei number the claim documents ,the affidavit with the case number and my id copy .I believe the Samsung a3 was not insured but they were still debiting from when I got the new device in August 15 2018 . I have made several calls to their call centre no one seems to know what is happening they claim they only see the Samsung j5 prime only ,and that phone shows as lost and a claim was made.I am 8 months pregnant I can't deal with this stress ,My house has been broken into had things ****** from the house and I still have to deal with the stress with having to taken from pillar to post with this issue.Please have it sorted it out it is not my fault you cannot locate the phone in your system as Finrite sent it to me .The responsibility falls on Finrite.