HIDDEN COSTS

<p>a very bad service ever, edcon has bad service consultants. i didnt get even one that helped me.</p> <p>i bought my phone from JET and got myself an insurance for that cellphone.</p> <p>my phone is broken, i took it back for it to be fixed in april, filled the forms and left, after that week i was called by a rude happy from the store asking me to come in and fill the forms again with no apologise and she hung up the phone on me, i went back to the store and that happy agrued with me for the whole store to hear, and i told her im going to hello peter and she said she doesnt care she has her own business and only to find that i just had to add to what i will of how the phone broke. since then i didnt hear anything from anyone not even the insurance, i started calling them on the 10th of jul 2017 and they said they will call me back that was someone called i think phethu or something. i called back and spoke to zwekhe and he was very helpful because i told him im going to hello peter. i was told to pay r400 for the claim, its not the first time i claim, i never paid that before AND I WAS NEVER TOLD ABOUT ACCESS and i asked for the team leader i was placed the consultant Thuto placed me on hold for about an hour and i never to the teamleader and he dropped the phone on me, i called again i spoke to Mpumelelo and he said Thuto said he will call me back, im still waiting and i called again spoke to Mpumzile i asked her that i want to speak to the teamleader , she took my Account number and place me on hold for more that 20 min and she hung up. i waited for the responce of my claim for 4 months and then get such service. i am very angry so angry. i dont have a phone, something has to be done or else im called my lawyers for waisting my time and money and still wanting me to pay R400. i want my phone back fixed and i wont pay that money thives.</p>