SM
Sikhumbuzo M
1 reviews | Active since Jan 2020
21 Jan 2020, 11:44
Handset replacement
I have submitted a claim since Oct 2019, paid the access fee and signed all the forms, but my phone hasn't been replaced yet. I sent them emails requesting explanation, no reply still.
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Replies (2)0
Replies (2)
Finrite Administrators (no longer in business)'s replyOfficial
21 Jan 2020, 13:46Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply21 Jan 2020, 13:46
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
SM
Sikhumbuzo M's updateReviewer Update
31 Jan 2020, 22:14Thanks to "hellopeter", 2 hrs after posting my complaint, finrite decided to call me and that was the 21st of Jan. I'm still waiting for their promise to be delivered as they said within 24hrs I'd be contacted again to confirm the delivery address. I just wish that they always keep their promises.
SM
Sikhumbuzo M's update31 Jan 2020, 22:14
Reviewer Update
Thanks to "hellopeter", 2 hrs after posting my complaint, finrite decided to call me and that was the 21st of Jan. I'm still waiting for their promise to be delivered as they said within 24hrs I'd be contacted again to confirm the delivery address. I just wish that they always keep their promises.