Handed device in May 2015, have not gotten it back

I handed in my Galaxy Tab 4 on the 5 May 2015 at the Polokwane Autopage office and they gave me a reference number and a collection slip so that I can collect the device when it has been fixed. I was under the impression that my Tablet was also covered under my cellphone insurance that I have with Finrite and all to find out that it was not covered. I only discovered this when I was trying to do the claim, the consultant I took the package from never explained to me that this device was not covered.<br> <br> On top of the trauma that I experienced that my device was not covered I have also been waiting for more than two months to get my device back. I have contacted Autopage, Finrite and I have gone to the Polokwane office several times and no one seems to know where my device is. I really need help as to finding out where my device is. I need my device ASAP, this is purely a case of BAD CUSTOMER SERVICE THAT FINRITE and AUTOPAGE has always given to its loyal customers.