GREAT DISAPPOINTMENT

On 28/08/15 my phone was accepted by Jet for Finrite. Few days later finrite called to confirm that damage was non-accidental.He then said he would escalate my case so it's it decided if it will be repaired or not. I went to jet week after week to check the progress but there was NONE, I was always told that I should check after 7 days over and over again! It's been 2 MONTHS And no 1 even bothered to call and tell me what was going on. Yesterday, I went to Jet again I waited almost 30mins for a response which said the my case was declined. It's fine I understand BUT NOW WHY KEEP MY PHONE, A VERY USEFUL DAILY DEVICE FOR TWO MONTHS TO NOT ASSIST ME AT THE END? HAD YOU RETURNED MY PHONE EARLIER I WOULD HAVE FIXED IT BY NOW. YOU HAVE WASTED MY TIME AND GREATLY INCONVENIENCED ME, IVE HAD TO PUSH YOU TO DO YOUR JOB COZ IM SURE IF I DIDNT FOLLOW UP I STILL WOULDNT KNOW WHAT IS GOING ON TO THIS DAY! I'M ****ED &SO DISAPPOINTED WITH YOU & YOUR SERVICE! I ALWAYS PAY MY PREMIUMS ON TIME NO NAGGS ME ABOUT THAT YET BUT WHEN ITS YOUR TURN TO DELIVER YOU DONT BOTHER YOURSELVES, I HAVE TO NAG YOU TO GET THINGS DONE!!! PLEASE CANCEL THE INSURANCE BCOZ ITS REALLY USELESS & INCONVENIENCING!