1 reviews | Active since Oct 2016
GMCML28629 Worst customer service experience
<p>I am extremely appalled by the dishonesty and little respect for paying customers. The only thing I receive lies and more lies and no regard whatsoever to my complaints.</p> <p>I made a cell phone claim on against Finrite on 28/08/2016 and received the claim reference number GMCML28629 and was promised to be provided a new handset within a period of 3 to 4 working days. but two months later I still have not received the replacement handset.</p> <p>I phone the call center each and every week to acquire about my claim and each and every call center agent brushes me off by promising to deliver the phone, when requesting to speak to a supervisor you are told that he is busy but he will phone back and attend to my complaint. I have also resulted in sending numerous emails to ********** ********** ********** and never seem to get a response.</p> <p>All I seemingly receive are the monthly debit SMS notifications, of which I don't know why because I am clearly paying for a service that i do not receive. This actually day, light ******* and I'm disgusted by Finrite's dishonesty and lies.</p>
Please be advised that we have received your complaint, and we are currently investigating the matter.
We will be providing you with feedback shortly.
Should you have any further queries, please do not hesitate to contact us on 27 (10) *** or alternatively you can email us on ***
Kind regards
Finrite
Please be advised that we have received your complaint, and we are currently investigating the matter.
We will be providing you with feedback shortly.
Should you have any further queries, please do not hesitate to contact us on 27 (10) *** or alternatively you can email us on ***
Kind regards
Finrite
Thank you, looking forward to your long awaited assistance
Thank you, looking forward to your long awaited assistance
Good day
please be advised that I have waited for 3months to be assisted and it seems as though I will be waiting for an additional month.
What is the update on my case?
Kind regards
Ngubelanga S.S.C
Good day
please be advised that I have waited for 3months to be assisted and it seems as though I will be waiting for an additional month.
What is the update on my case?
Kind regards
Ngubelanga S.S.C
Please be advised that we have received your complaint, and we are currently investigating the matter.
We will be providing you with feedback shortly.
Should you have any further queries, please do not hesitate to contact us on *** or alternatively you can email us on ***
Kind regards
Finrite
Please be advised that we have received your complaint, and we are currently investigating the matter.
We will be providing you with feedback shortly.
Should you have any further queries, please do not hesitate to contact us on *** or alternatively you can email us on ***
Kind regards
Finrite
Good day Sir
It is close to a month now since I lodged my complaint with you directly, How long does it take really to do an investigation or I will not be receiving any help from you either you just stalling.
Please advise so I can take the legal route if that is what's needed to resolve this.
Good day Sir
It is close to a month now since I lodged my complaint with you directly, How long does it take really to do an investigation or I will not be receiving any help from you either you just stalling.
Please advise so I can take the legal route if that is what's needed to resolve this.
