Giving false info to get a deal. Poor service

D Jonathan:Complaint:Game/Finrite:Policy***: Poor service:Giving false information to a client to get a sale D Donovan Jonathan to game, hpscomplaints, bellville Aug 24Details To Whom It May Concern

On 01/05/2021 I bought Samsung Cellphone at Game, Parow Centre, Parow. While the purchase was being processed, Lesley Njodo approach ed me and offered a policy to cover the handset for loss or damages. I agreed to take the policy. I gave all my details as required which included my bank details so that the premium could be deducted directly from my bank account. I requested that the funds be deducted at the end of each month as my salary gets paid in at the end of each month. On Tuesday 23 August 2021 at about 04:00 I was getting ready for work and discovered that there was a power outage. I then used my phone's torch so that I could get done. The phone then "buzzed" and as looked up to take the phone it fell into the basin. I would later find that my colleague had been trying to call at that time, hence the buzzing. On Wednesday 24 August 2021 @ about 10:00 I called the insurance company at *** to enquire about a claim and my call was answered by Lucy. It is then that Lucy informed my that my policy had been cancelled in June 2021. I took the policy on 01/05/2021 and in the very same month the policy is cancelled due to lack of funds?!! No one has ever contacted me to query this problem. I have never received any notification from the bank, through the bank app on my phone nor by any other means, regarding any stop/debit order that was unsuccessful due to insufficient funds. If papers were processed correctly by the consultant then the first deduction should have gone off at the end of 05/2021 as I was informed by Lesley Njodo, and there would have been funds in my account as I get paid at the end of the month.. I deduction was to be made , for the policy, before the end of 05/2021 then to start with I was given false information in order for me mislead me into buying the product hence I am now left without a policy which I believed I had. I wish this matter to be investigated as I am now considering to take the matter up with the consumer complaints Commission. As I do not have a phone now, I can be contacted at ***(work, during working hours) or ***(my wife, when I am off or after hours) Regards D Jonathan

Finrite is to date still not cooperating. I have also found out, from Finrite call centre, that the policy was cancelled on 19/05/2021, due to "insufficient" funds. This while a debit order arrangement was made for End of each month as from end of 05/2021