GAME is playing GAMES with me.

In March 2020, I went into the Game store in Pavillion to make a claim regarding my cellphone that was broken. Please note I have had insurance with them for 2 years. In these two years I've never missed a payment. Carrying on, the Hollard I store lady placed a call for me where I was told they will come to my registered address and pick up the phone before Friday.

I think when they were training they were told to always say before Friday....

Fast forward to April 2020 the phone hadn't been picked up, being the patient and understanding person I am, I overlooked that they had two weeks to pick up my phone prior to the National Lockdown. When the President announced the opening of businesses slowly I contacted Game Finrite and Game Pavillion, Game Pavillion refused to help, my call was just passed from person to person eventually they would hang up. After two weeks dealing with their incompetence I finally got through to the manager who "tried to assist".

If I am not mistaken Mid May they sent RAM to pick up the phone. Handed over the phone to Ram and it only got to Game a couple days later, then the phone was assessed, I had to call them to ask how much I needed to pay.

I made the payment same time.

It's September 2020, I still haven't received my phone. They keep making up stories. Since July I had to leave SA, so since then I've been making international calls to them. Plus my mom on the other hand has been calling.

Last update, I Called them last week, they told me the phone would be delivered by Friday... (Yes, they always say before Friday) I called again yesterday only to find out that the phone is 'still' with Game Finrite and it will be delivered by this week begore Friday...

I requested for a copy of my calls until today I am still waiting. I am so done dealing with them!

PLEASE HELP!!!!!