Game finrite doesn't want to give back my faulty phone after they took it for repairs for over a month

<p>I bought a phone in cash at Game in Gateway Durban in December 2016 and put it under Hollard insurance and had been up to date with my payments until just 3 month after purchase it just became faulty. I called the game insurance centre it only took 2 days for them to come and collect my phone from my work. Before they collected it they assured me it would take only 2 to 3 days to fix the phone. They kept my phone for a whole month and every single day i called They told me they don't know if it will be fixed or not. and when they finally knew if it was fixable or not they send me a message saying I need to pay access and i paid it in no time. +/- 10 days after i received an sms saying the phone has been fixed no one has contacted me regarding returning my phone. I have been calling and even sending e-mails but no one has been assisting. Whenever i call their call center no one seem to have answers ALWAYS...... i'm even considering taking legal actions regarding this matter and i have told them this via an e-mail i sent. What surprises me is that they were very quick to respond to my e-mails before they collected my phone now that it's with them no one bothers to respond to my e-mails. I have had to buy one cheap phone just to be reachable and i was ****** in town that phone, currently using a borrowed phone which is not even functioning well. That is how much these people have costed me. They say all their calls are recorded if so, then can't they tell that they have done so much injustice to me????? i want my phone that is all i want. I JUST WANT MY PHONE BACK even if they failed to fix it's fine they must just bring it back because i don't even believe they were able to fix it. Nothing coming from their mouths will be believable at this point. Last week i keep on calling and everytime i called i had to listen to a machine until i was forced to drop the phone because it costs alot to call and be kept waiting just listen to a machine. Please Hello Peter can you help me with this Game finrite......</p>