Furious with the service, claim taking a very long time

I have submitted a claim, and after 2 weeks of waiting I am still getting the same status that they are still assessing the claim. Whenever I try and speak with the manager, s/he is either on lunch or not available. This is the worst service and they are denying to provide an interim phone. Their policy states 48-72 hours but none of that is being attended to. I have been given names that people will call me but none of them have called. Nthabiseng Khubile (Got the name from Sphiwe) Some of the ladies do not even have customer service.