Furious about the bad service

I put in a claim for 3 cell phone and was requested to pay access fees which was done for all 3 phones on the 09 December 2021. The first fone was collected on the 10 January 2022 a month after access fee was paid. Two days later the collected the second fone and the third fone is still with me no collection was arranged for the device to be collected. I called numerous times I went to the store on several occasions and was requested for the proof of the payments to be mailed which I did 6 times already and today as well. This is ********** and the most worst service I experienced. I need to spend hours of my time calling and going to the store and spend money on airtime to call to follow up. I called in today to follow up and was told the one fone can't be repaired however couldn't stay on the line as my break was finish and requested to be called back at 13:00 and I'm still waiting. Me and my husband that decided to go in once again personally to the store to call as the que was long to hold. I was requested again to email the proof twice today and needed to email from a Cafe once again another expense that wasn't within my budget but needed to do it as my husband is a truck driver and can't be on the road without a fone. My child is in matric and loosing out on school work as the educator send links for their school work. This is beyond poor customer service and I want this to be resolved in this week again otherwise I will take this matter further. The advisor I spoke with said he will send out a courier for the 3rde 2 months after payment was already made. This is ridiculous. I wants this to be resolved as soon as possible and the 3rd fone to be either replaced or repaired in this week as well. I expect to be called by a Manager or a complaint officer.

Mrs. A Cloete *** or ***