Funeral cover claim

My mother had to summit documents to claim for her late husband, a week after the documents were received, she was told that the claim was approved and the funds were paid to her bank account and that was on the 08/02/2021.

Up to date no funds received and she has been to the bank no history of finrite transaction reflecting.

At first she had no idea that she had a funeral cover with finrite on her Ackermans account and now after claiming she has to wait for days to receive the funds after being approved.

Numerous calls were made and no one seem to be taking accountability and responsibility of this matter. All they say is that the money is paid however there is nothing received on her side.

Peoples accounts are being debited monthly and when it comes to them to claim its a struggle. Disappointed on how finright treat their customers.