Frustration with Finrite

I took out a cell phone insurance policy with Finrite & I have never claimed since I signup with that Company. My device was ****** and went through the process of submitting a claim and paid an excess fee. I then had to follow up with Finrite to find out what's happening with my claim and I was given a long story they out of stock but are liaising with their alternative suppliers. I have to do a daily follow up with Finrite to find out what's happening with my claim and I'm given the same story every time. No progress has been done in almost a month now and I truly can't carry on like this. I have asked my policy to be escalated and nothing. They provided me with option to choose from like Hawui and unfortunately, I'm not a hawui person as I'm a Samsung person. I'm frustrated as i don't have a device and missing out on job interviews.