Frustrating service

have been Paying a Vodacom insurance (Finrite) since August 2019,sometime this year they didn't debit from my account, I had to make a Manual Payment for Month and I've been begging them to start debiting again, I was informed that there was a system error. between July and August I kept Calling them coz out of the blue I received an sms saying i have cancelled my insurance while I was Paying, after weeks of sending emails and calling it was resolved we agreed that they will debit on the last day of every Month, last month they didn't Debit , i made a Manual Payment sent it to Priscilla Mo***eng, she didn't acknowledge the email as they always do. today I'm calling to check I'm told that they Debited on Monday and it bounced, to my surprise we agreed on the last day of the Month and before they debit they send an sms, Finrite's Service is frustrating

Regards Nhlanhla Shirindza ******