FRUSTRATED TELKOM FINRITE CUSTOMER ***

The past few weeks I've been trying to claim for a new phone from this company since I was ******. I paid the excess 2 weeks back and I was told I would get the phone delivered within 7 days after calling myself everyday to follow up. When I paid the excess they have been quiet and never called me back I had to call myself and find out they promised to deliver within 7 days and day 7 is today. I called them this morning and they told me they are offline so I asked if they can call me back again they said they won't be able to because they experiencing a high number of calls.