FRUSTRATED. HELP

I sent through a claim for my iphone 7 on the 12 of February 2018 and my claim has still not been attended to, infact everytime i call i keep getting the same excuse about waiting for the usage report and their usage system having a problem and them having a back lock and i have been really understanding but i am honestly frustrated now. This sucks so much because you take insurance in hopes and trusting that you will be assisted with a sense of urgency but definitely not at finrite. i have made over 20 phone calls and only got through 4 times and thats because the call centre agents at finrite drop the line as soon as you say hello. raeding all the other comments here makes me feel so hopeless and finrite needs to reported to the ombudsman

please assist me.