Frustrated at Finrite Administrators

Hi, my name is Jermaine. I am struggling to get my phone after my claim was approved, I payed R800 access fee and I was promised a phone call within the next two days. I'm still going to the store for more than two weeks being on hold because sometimes they even offline. I do understand that Jet was bought and the system change, but I still had to pay my insurance and I just want them to give my a phone. Please help me!

Jermaine K Thanks