Frustrated and Annoyed!

I had cancelled my cellphone insurance in 2018 (and I have proof, plus they acknowledged receipt of it as well and it is in their records), however it was still being deducted from my account along with my vodacom subscription fee. I contacted them to inform them, and immediately they said that they can see it was cancelled in 2018 and that I would get a credit for the amount that was deducted each month since 2018 up until now which is easily close to R3000. I had requested that the money owed to me be transferred directly into my bank account as it was money deducted out of my account every month - I don't want a credit to my vodacom account, which they made a note of.

I first contacted them on 10th June, and to date it has still not been resolved. I contacted them on the following dates:

10th June, 1st July, 17th August, 19th August (twice), 25th August (twice), and now 1st September (5 times of which twice I was put on hold for over 20 minutes and then the call was dropped).

I have also received 2 correspondence emails from Mmapulana Bogatsu who added Palesa Jonathan to the email as she is supposed to be dealing with my claim. I can't understand how it can take such a long time to calculate what is owed to me, and a transfer of funds made into my account - 3 months is a very long time!!!

I have found Finrite Administrators customer service appalling, especially since their voice prompts when you call in suggests that they can sort out an issues/claim quickly. Again I repeat...3 months is a long time and with no communication at all apart from 2 emails, of which one I was just cc'd in as the email was sent to Palesa Jonathan, and the second one saying she still has not rep**** to it - so hence NO COMMUNICATION THAT PROVIDED RESOLUTION AT ALL!!

I would like this to be resolved ASAP!!

Taryn Williams