********** -Terrible customer service-incorrect information to customers -this company should be closed down

<p>1st i take a contract with telkom mobile for an iphone ,i insure the device ,the agent for a quick sale confirms that if i ever claim i wont have to pay an excess as my policy doesnt have one-i then confirm this and i was satified -documnet was given to me but noth on an excess showed on it - a few months later my mobile was ****** i then lodge a claim ,weeks later a get a reply ,i was then advised to pay an excess of a large some ,i disputed it and had revieved no feed back ,i then had grown tired anf just decided to pay it ,i then sent my proof of payment with all my details ,week and days pass and then sent over 20 mails for some sort or response finally i get reply advising my device cant be replaced and i have to select another one ,no cash settlment granted as i can purchase the mobile i had and liked from plenty storse,i then just chose one offered on the list ,,to this day after sending even more mails i havent recieved any feedback a waybill number or any reply ,,no attemp was made by this company to satify its customer and offer any service at all ..totally unfair and i feel so cheated and i want justice </p>