********** Insurance company with appalling customer services.

I have a jet account so took up the Finrite phone insurance cover in 2018 and i recently lost my phone my Huawei P smart in 2018 and lost my phone on the 22 October 2020 and initiated my claim on the 23rd October 2020, was asked to pay an excess fee off R500 on the 23rd October 2020 and made my payments on the 26th October 2020 and went to a Jet store they email my proof of payment and the agent from your call centre advised me I will receive a call within 48hrs that didn’t happen. I then had to go pass a Jet store every morning to call your call center every to get update about my claim and being told somebody will call that never happened. I asked to speak to a manager I was Told a Senoir manager Samantha will call she never called once again I had to call in again and finally the most rude and dumb manager Lloyd Mokgwasa finally called with no sympathy about the delay and worse off it all giving me a phone which is not the worth of my cover and having the odesity to say as an INCONVIENT we will add your cover to be R4000 instead off R3000 as he claimed my phone was worth R3000 and my cover is R3000. I disputed the cover and advised him I will check my contract he should call me call he never did I again have to call and complain again and spoke to a lovely female manager who told me your phone was R3999 so cover is up to R4999 which I was aware off I was happy.

I then again had to call to pick a phone as I was told I will receive an email about the phone list which I never did so I called called back and an agent helped me pick a Samsung A21s phone on the 12th November 2020 and it was confirmed it will take within 5 working days for the phone to be delivered and once again no phone call about any delay and still no phone delivered. People should be aware off such ********** companies. Worse Insurance provider.