********** - Debiting my account without consent!

My contract ended with Vodacom in April. Due to Vodacom not communicating this with Finrite, Finrite continued to debit my account without consent for months! Vodacom is blaming Finrite and Finrite is blaming Vodacom and despite speaking to many consultants and having a consultant from Finrite confirm that I will get my money back within 7 business days as her superior confirmed that it is not my fault as the customer, when I called back to find out why my refund haven't been processed yet, the consultant had the nerve to tell me that she never said I would receive a refund. I requested to speak to her superior after having me hold the line for almost 30 minutes and being on the call for already 2 hours. Just to come back and say her superior is not available. I emailed her superior and herself and I am yet to receive feedback. She now claims that she never spoke to me and have no record of our call in August, yet I logged a claim for repairs on the same day. The superior is yet to respond to my email or even return my call. I am to receive a refund logged back to April and now they are ignoring all communication. They are *****EULENT!