********** Activity

Hi Telkom I recently became aware of ********** activity on my Telkom cell numbers. I was told that my details needed to be verified, as they pickup that my ID number is also listed as an passport on Telkom's network, with my previous employers details listed as my name and surname. I have reported it at the Telkom branch in JHB CBD and was told to phone customer care and obtain a copy of the details that was on Telkom's network. I did phone customer care and was told to return to the Telkom shop and request a print out of the ********** details. I returned back to the Telkom shop and they eventually gave me the details. I took the details to the SAPS to report it as ***** and was told to get a ***** report from Telkom and then return back to the SAPS to proceed with a ***** case. I did phone Telkom customer care and was told to phone the ***** line on ***. I 0h9ned the ***** line and was told that they don't deal with any longer. I was referred back to Telkom. I phoned 081 180 and spoke to a lady by the name of Forestine. She requested that I send her a ID copy and proof of address to her email *** and she told me that I would receive a case or reference number regarding the ********** activity on my Telkom account, via SMS. Which I still haven't received. I sent her a follow-up email on 2 June 2021 with no reply. I also send an email to *** and was sent no reply email. I Still haven't received feedback from Telkom regarding the ********** activity.

Regards Trevor