Foschini Insurance Department

I have never ever in my entire life received such disgusting service as i have received from Finrite administrators, Foschini department. I lost my phone on the 19th October 2020 which is insured with Finrite administrators since the beginning of the year but to date all I have been getting is stories. The service is so bad that if i could switch insurances i would. One needs to call 5 times before a consult can speak to you. Why do you hire consultants that answer the call then keep quiet. Have a team leader that an angry client can't get to. Apparently a call recording was requested from TFG head office to confirm the insurance i took over the line but every day I'm told the format the recording is in can't be played.How is that any of my problem? This was last week already. Finrite's agents have no idea what customer service is. Last week i requested a team leader call me back since he was not on the floor and was in a meeting, your agent bluntly told me he is not sure if the team leader will be able to call me back...how does one say that to a customer? Your agents don't have passion for what they doing and unfortunately you just paying them to ruin the company's name even more. Please pull all recordings from my number and listen to them to understand the level of service your customers are getting, I'm sure you will be surprised yourself as managers. This is really disgusting and very unprofessional for such a company.