Fix your situation.

I lost my phone last week, I then sent an email to Telkom Insurance to inquire what is required of me to make claim, and days passed with no response. I had to call the Insurance call centre and I was told to send my affidavit, ID copy and my invoice; I sent these documents Monday, no response from the email I sent last week, no response to the email sent on Monday.

I am very much disappointed in Telkom as a whole as this ******* insurance is dragging the name to the mud, even the call centre attendant speaks as if they just woke up from a nap, I have never skipped a payment yet you guys have the nerve to keep us waiting like puppets; I use my phone to authorize company payments, I am sitting here unable to do any transaction. I have been calling the insurance for four whole days now, and no one cares to pick up the phone, I am just told by the robot to please hold, please hold , for four long days. I still don't have a device and no one cares to respond to emails.