fix your damn phone lines and train you staff...

<p>Cellphone Insurance from Game has just made my experience even worse. I was ****** while vissiting my aunt, they take my phone, my bag with my ID and all my bank cards.</p> <p>I report the insident to the police and do all that is necessary to claim, as i have insured my phone. I went into game in canal walk on the 19 December 2016 @ 16:45, the lady that deals with the insurance tells me I am late the insurance dept closes at 16:30, so I must come back the next day. I am really upset because they are still busy selling insurance to other customers, but they tell me they are close. I ask her "Lady you dont even check if the documents I have are correct or can you not scan the docs to wherever you need to send it to and then tommorow call or do whatever you need to do", she just walks away and tell me to come back the next day.</p> <p>IK come back the next day 20 December 2016, I make it a point that i get there on time, I was there 15:50, I ask for the insurance staff, a young lady comes out I tell her my issue, she stops me and tells me they do not deal with claims, i need to call the insurance myself for a claim. I was now FUMMING as the girl that helped me the previous day told me one thing and now she tells me another.</p> <p>21 December 2016 I email my documents to ********** and noo response..........after a few hours of no response i call their call center number ********** 675, i wait 25min before i am able to speak to a consultant that i can hardly hear. Me and the consult struggle to have a conversation as the lines are terrable, i drop the call and try to call again and was on hold waiting for a consultant for more than 30min so i drop the phone.</p> <p>i call again and the consultant askes me to write a letter explaining what had happened and i do that and i mail the letter to finrite, the day goes by and noone contacts me.</p> <p>22 December 2016, i call finrite again with no luck(noone picking up after holding for more then 25min), i call hollard directly and they refer me to contact a Karin Mathews - i mail her and she is out of office and i mail Kevin Stevens (who is on her out of office), he does not respond to any of my emails and does not pick up his phone ********** 842. </p> <p>23 December 2016 I try my luck on the finrite call center and speak to Nthabiseng who tells me i need to pay an excess fee of R150, i ask her to email me the banking details as i am unable to hear her clearly BECAUSE OF THE BAD RECEPTION AT FINRITE, i wait for more than an hour for my email to come, but it never comes so i call them back and luckily we are able to speak clearly with Kate, and gives me the banking details. I rush to the bank to pay this R150, and return and mail them the proof of payment.</p> <p>after an hour i call them to find out how far are they with my claim, NOW THEY TELL ME THEY ARE DESPUTING IT AFTER THEY SAID I MUST PAY AN EXCESS FEE WHAT THE ****, what mickey mouse business is finrite running, REPLACE MY DAMN PHONE OR GIVE ME MY F***** PHONE </p>