Finwrong Telkom Insurance

It's the 6 November 2019 and I've been waiting on a replacement phone since 27 August. I keep calling the call centre and I keep getting told that I will receive an email with feedback before the close of business or they can't get hold of the supplier. I have spent a lot of money on airtime being kept on hold for long. I have never come across such terrible service in my life. What a frustrating and costly experience!!