Finrute's pathetic service

Finrute's service is pathetic!!!! Claimnumber: TC029306

I'm waiting almost 6 months for a claim witch is still not settled. I've send 5 emails with proof of payment for excess fee (which was done on 2 June 2020 and up till now I haven't heard anything. Telkom cannot assist me and I don't know what the next procedure is because what is the use of paying the axcess fee (not even what is the use of having insurance) if I have to struggle like this.