Finrute Administrators have the worst customer service

Their servece is outrageous terrible, it takes you over an hour to get through to their call center. It has taken 4 weeks for them to finalise my cell phone claim till date I have not received the cell phone. I have even resorted to sending the call center supervisor an email in the hope that it would elleviate the frustration of not being assisted properly, that also did not work. When you miss a call from them, when you call back your not assisted by the agent that picks up the phone but informed that they will put you on a waiting list. Today I was called by their agent and was told it was in the wrong for missing their call. So finrute expects their clients to be available to receive their call anytime of the day regardless of their circumstances. If you take up insurance and it is administers by finrute I would not recommend that you sign up with what ever insurance provider that is.