Finrite/Telkom No Customer Satisfaction

I took out a mobile device on contract from Telkom. With this device I took out insurance as well. The insurance company provided was Finrite Administrators. 28 August 2018 I booked in my device for repairs. On this day I received an SMS saying: "Dear Earl, your phone has been booked with REF TJR068439 etc." 30 August 2018 I received another SMS saying: "Dear valued customer. We have received your device from RAM couriers etc." After that I did not receive any feedback or any form of communication. 5 October 2018 I finally get hold of someone named Thami Zulu |Representative under Supervision Finrite Administrators (Pty) Ltd. saying they are waiting on the access fee to be paid. (Note: nobody gave me any info on who or where to pay it to and I've been trying to get hold of this company for weeks.) I then make the payment of R750. GUESS WHAT?????? it's Monday, 7 January 2019 and I STILL DON'T HAVE MY DEVICE!!! i STILL DIDN'T RECEIVE ANY INFORMATION OR CONTACT FROM THEM AND I LITERALLY CAN'T GET HOLD OF THEM. I tried ********** and I tried ********** and I tried ********** and I tried ********** I even went to Telkom and asked if they have any contact information for Finrite, Telkom's response to me: "THEY DON'T DEAL WITH FINRITE, ALL THEY DO IS SEND THE DEVICE AND THE REST IS UP TO FINRITE. F***** -up service from both companies. I am the contract holder/payer. I should be getting the emails/phone calls etc.