Finrite/Telkom Horrible Horrible Horrible

(I would rate them no stars if I could)

So we have taken out insurance with finrite Via Telkom. We have been paying our premiums for over a year and now finally when the phone is giving us issues, we take it to Telkom. Telkom sends in the claim and sends our ohine away. 3 weeks later no response!

We then had to go into the telkom store to find out what is happening and they advised us to contact finrite insurance in which we did.

We then get told that we need to pay an excess fee of R500 before we find out what they are going to do. This is absolutely ridiculous. Yes I know there are excess fees that needs to be paid however this should only be paid on collection and defintiely after we know what they are going to do with the phone. We then called and told them we have no problem with paying however are they going to repair it or replace it as we would like to know what we are paying excess for however they refused to say. I them asked them to send me the policy and tuo my surprise they sent me a *******ed file which can not be opened. I found it on my own however and saw thtlat the excess fee is payable on COLLECTION of the phone.

This is the lost stupid insurance I ever dealt with l. You guys can take some advice from Hollard.