Finrite(Telkom)

I've paid access to telkom finrite on the 12 September 2019 for my lost phone. I lost a P10 they wanted to offer Y7 pro 2019 because they dont have P10 on stock anymore, I didnt want the phone. I suggested Y9, they said I can not have it because its obove my band. I suggested to pay more and they still refused. They said they'll order from another suppleir for P Smart and that was on the 25 September 2019. Supplier call and said they'll deliver on the 3rd October, I never had anything form them since. Today I called and I was told the supplier doesnt have stock and they will deliver tuseday ont the 7th October. Telkom finrite is useless and Letlhogonolo Gaethuse is very rude and not so helpfull