Finrite:SA's number 1 company with the Poorest service ever!!!

Finrite Administrators is the no. 1 poorest service provider I've ever dealt with. Lost my phone and submitted my claim on the 6th Jan and not received any feedback from them, and after several attempts of calling to their call centre and dealing with their unprofessional consultants who don't see anything wrong with dropping calls on their "valued clients" I then decided to write my review of this ****py company on this platform. Only then was I attended by Letlhogonolo Gaethuse and Natasha Claasen which is so unfortunate that one has to complain here before they can be attended to. After so many emails between me, Natasha Claasen and Letlhogonolo Gaethuse | started having hope up until I received an SMS on Sunday the 12th January 2020 confirming the receipt of my claim and that my claim will be processed within 24-48 working hours because I had submitted all required documents and paid my excess fee on the 10th of Jan. I then waited for the 24-48 working hours anticipating feedback from them but even today the 16th Jan I haven't received anything from them. In the past 3 days I tried writing to Natasha Claasen, Letlhogonolo Gaethuse, ***, *** and none of them are responding to my emails, I feel like they are ignoring me. I don't know whether we should bribe or lick people's asses for us to be assisted with services we are paying for because we're paying are monthly premiums without fail and are not given the best service in return. I am so gatvoel of this ****ty company and just want them to finalise my claim so that I can cancel my business with them and take it elsewhere. The worst part is that even my service provider Telkom isn't part and parcel of the claim process but they are the very first to sign us up with this ****ty Finrite. I've had it with them!