finrite:not taking customers serious and not paying out claims

Good morning fellow reviewers ,Sechaba here. Today marks the 2nd month and 7+ days since i lost my huawei p9 lite smartphone which is on contract by the way,I submitted every document needed,case number,blocked my phone and have recently tried reaching them and they still tell me to send the very documents and details i sent three and more times.

My ID,Address, and not to mention i payed R500 excess fee and sent proof of receipt along with the documents again,in all that time i've only spoken to one of their consultants (Andile Mkhwa****| Call Centre Consultant | Representative Under Supervision Finrite Administrators Property Park | 389c Ontdekkers Rd | Florida | 1709 P O Box 22524 | Helderkruin | 1733 t ***| f ********** 817) and the only relevent thing he\she has communicated to me was "Kindly note we have sent your claim to be authorised" and has no responded to my last two emails ... Hellopeter please intervene ,as im still being debited on a monthly basis for a phone i dont have