Finrite/Edcon gadget insurance

nrite/Edcon gadget insurance I am very upset at how my cellphone claim has been administered more especially that the fault is that of finrites administration. March 2018 i sent my phone for repairs through Edgars and on them receiving it I was told the IMEI number of the phone they received is not the same as the one they had on their system and the phone I sent for repairs was the same phone I had received from them last year September when the phone was sent for repairs the first time. Some after their investigation they found that the phone was indeed the correct one and they changed the back cover and I was not told nor did I consent for that change. Long story short, I've been waiting for my phone since then and I'm given different excuses everyday when I contact them. Monday 09/07,repairs was busy with my phone, Tuesday 10/07 I was told insurance wanted confirmation that I will pay the access amount before they repair the phone and I gave that confirmation, I called them again today 11/07 and they tell me repairs cannot fix the phone as there is no claim from. I am really tried and frustrated about this back and forth as I still am on a monthly basis paying insurance for a phone I don't even have