Finrite you are ***********

I have been going back and forth since the 18 of June to have my phone repaired or replaced by finrite I even sent Jean Billings confirmation of proof of payment which was made from daughters Fnb account with my reference no. I was told because of the urgency she would expedite the matter when I queried again today they say that they can't pick up the payment. How does such a big company can't pick up a payment which has a reference no?