Finrite worst company ever

I have never thought that it will be a hassle to get FINRITE to send me a new phone they told me nothing but lies and that's coming from the agent to TL to manager I have asked for the calls to be made a available to me but no one response back to me. I have to call everytime and the agents tell you my manager went home already or they busy they don't have to time now what the **** I'm I not a customer, what can be more important I worked in how many call centers before this is the fist company I come across that agents tell lies just to get you off the phone an you follow up again and then the agent say no there are no notes on the claim and don't know what I'm talking bout. I want the call recordings so I can take this case further. I want to contacted it has been almost a month with out the phone where I paid the excess in the first few days already of putting in my claim. I want to be contacted today my number is *** as your lines are not working let ur lieing cheating agents then do outbound. I will never ever go with telkom again and I urge you guys not to take out phones or anything with telkom.