Finrite worst company ever

I lodged a claim with Finrite approximately 8weeks ago when my cell phone got ****** and up to date I had no help from them. Trying to phone is helpless, no one seems to see the importance to answer and for the one time that I got through the lady who didn't want to give me her name said she'll have to speak to her supervisor first was going to phone me back 4 days later and that is now weeks later and since then.... NOTHING. There was however a friendly soul whom I reached via email, that tried, but it wasn't her department